Refunds and cancellations for paid BoardCraft plans.

1. About This Policy

This Refund and Cancellation Policy applies to subscriptions and other paid services purchased directly through BoardCraft or our authorized billing provider. Freemius acts as merchant of record for its transactions; checkout and receipts identify the transaction seller and purchase terms. BoardCraft paid plans provide access to design tools, exports, storage, templates, assets, Seller features, and other features based on your selected plan.

This policy should be read together with our Terms of Service, Privacy Policy, and applicable pricing or checkout information.

Because BoardCraft is a digital service that may be available immediately after purchase, refunds are handled under this policy and any mandatory consumer-protection laws that apply to you. Nothing in this policy limits rights that cannot legally be excluded.

2. Free Plans

BoardCraft may offer a free plan with limited boards, storage, assets, or feature access. Because free plans do not require payment, they are not eligible for refunds.

3. Cancelling a Subscription

You may cancel your subscription at any time through:

• Your BoardCraft account or subscription settings.
• The customer billing portal provided by our billing provider, currently Freemius.
• BoardCraft support, if you cannot access the account or billing portal.

Unless otherwise stated at checkout or required by law:

• Cancellation stops future renewal charges.
• Your paid access continues until the end of your current paid billing period.
• Cancellation does not automatically generate a refund.
• You may keep using paid features until your current paid period ends, unless your account is suspended or terminated under our Terms of Service.
• You are responsible for cancelling before your next renewal date if you do not want to be charged for the next billing period.

If the app shows your subscription status as cancelled, that generally means renewal has been stopped. You may still have paid access through the listed access-through or current-period-end date.

If you need support to cancel, email refund@boardcraft.app with a clear cancellation request and enough information to identify your subscription. We use the time your request reaches us, rather than the time we reply. If a request received before renewal is processed late and a renewal charge occurs, we will correct and refund that charge after verifying the subscription. Keep your cancellation confirmation and contact us if a later charge appears. Account deletion, signing out, or stopping use does not itself cancel renewal.

Eligible new subscribers may try Teacher free for seven days with a payment method. Cancel before the trial ends to avoid the automatic charge for your selected monthly or annual Teacher subscription, plus applicable tax. Checkout identifies the conversion date and amount. Trial access is limited to its stated access-through date. Seller has no free trial; Teacher trials do not grant commercial-use rights.

Ordinary Seller cancellation does not end your license to continue selling and supplying finished resources exported during valid Seller access. New commercial products using BoardCraft Assets require active Seller access. Hosted template links become unavailable when the publisher's Seller access expires; existing permitted clones remain independent. Cancellation or expiry does not automatically delete your account, boards, uploads, or stored exports.

4. 14-Day First-Purchase Refund Guarantee

BoardCraft offers a voluntary 14-day refund guarantee for an eligible first paid subscription purchase. You may request a refund within 14 calendar days of your first paid BoardCraft subscription charge, whether you selected a monthly or annual plan.

If you started with a free trial, this window begins with the first paid charge after the trial, not the date the trial began.

This voluntary guarantee is available once per customer across BoardCraft accounts and plans. Returning subscribers, additional accounts, plan changes, and changes between monthly and annual billing do not create a new guarantee or restart the original window. An upgrade within that window does not remove eligibility for the original payment; any separate upgrade charge is excluded from this guarantee. These limits do not apply to mandatory consumer rights or billing-error corrections.

To qualify:

• The request must be submitted within 14 calendar days of the first paid subscription charge, including the first charge after a free trial.
• The purchase must have been made directly through BoardCraft or our authorized billing provider.
• The account must not have violated our Terms of Service.
• The requester must not be engaging in fraud, payment abuse, chargeback misuse, unauthorized use of someone else's account, or attempts to circumvent plan restrictions. Reports from customers affected by account compromise or unauthorized charges are reviewed separately.

You do not need to provide a reason to request a refund under this voluntary guarantee, although feedback may help us improve BoardCraft. For an eligible request, we refund the full amount actually paid for the initial subscription payment, including tax charged on that payment, without deducting our payment-processing fees. If a discount or coupon was used, we refund the discounted amount paid, not the undiscounted price. Separate charges and fees imposed directly by your bank or card issuer are not amounts paid to BoardCraft or Freemius.

5. Charges Generally Not Refundable

Except where required by applicable law or expressly approved by BoardCraft, the following are generally non-refundable:

• Subscription renewal charges.
• Monthly subscription payments after the 14-day first-purchase period.
• Annual subscription renewals after the 14-day first-purchase period.
• Plan upgrades, downgrades, prorated charges, credits, or partial billing-period adjustments.
• Charges for subscription periods that have already ended.
• Separate bank, card-issuer, or currency-conversion fees charged directly by your financial institution. This does not exclude tax collected on a payment eligible for a full refund.
• Purchases made through third-party platforms or resellers that control their own refund process.
• Charges connected to accounts suspended or terminated because of fraud, abuse, copyright infringement, prohibited use, or violation of our Terms of Service.

Confirmed duplicate charges, incorrect billing amounts, and charges taken after effective cancellation will be corrected, including a refund of the duplicate or erroneous amount. These corrections are separate from the first-purchase guarantee. Report suspected unauthorized charges promptly so we and the billing provider can investigate and arrange any appropriate correction. Being affected by account compromise does not itself disqualify you from that review.

Outside mandatory consumer remedies, we may also make exceptions for prolonged service outages or verified technical issues that materially prevented use of the Service. Ordinary cancellation alone does not entitle you to a prorated refund for unused days or months, including the unused portion of an annual plan.

6. Statutory Consumer Rights

Some countries and regions provide consumers with legal rights to cancel certain online purchases, withdraw from certain digital content contracts, receive repairs or replacements, or obtain refunds within a specified period.

If you are entitled to a statutory withdrawal, cancellation, refund, repair, replacement, or other consumer right, that right remains available regardless of this policy.

For EU consumers, the statutory withdrawal period for a service contract is generally 14 days from conclusion of the contract, subject to applicable exceptions and extensions. This is separate from our voluntary guarantee, which starts at the first paid charge after any trial. Starting to use an ongoing digital service does not, by itself, end a statutory right of withdrawal. Where applicable law permits it, an expressly requested start during the withdrawal period may require payment proportionate to services already supplied. Loss of the right for a fully performed service requires the legally required express consent and acknowledgment.

Different rules may apply to digital content supplied without a physical medium. Where the law permits loss of withdrawal rights when supply begins, the required express consent, acknowledgment, and contract confirmation must be provided. General acceptance of this policy is not a substitute for those requirements.

You can send an unequivocal withdrawal statement by email to refund@boardcraft.app or use our Withdraw from contract form, also linked in the website footer. No reason is required. The form records your statement and submission time and sends an email acknowledgment. Exercising a statutory right does not depend on our discretionary approval; we may verify the contract and which rights apply. Applicable statutory reimbursement deadlines take precedence over our ordinary support targets.

For an applicable EU statutory withdrawal from a service contract, reimbursement is due without undue delay and generally no later than 14 days after notice of withdrawal, subject to any lawful proportionate charge for services already supplied. You may use the following model statement, but any clear withdrawal statement is sufficient:

To BoardCraft / the transaction seller identified on my receipt, via refund@boardcraft.app: I hereby give notice that I withdraw from my contract for the following subscription or paid service: [purchase details]. Ordered on: [date]. Consumer name: [name]. Consumer address: [address]. Date of notice: [date]. A signature is required only if this statement is sent on paper.

7. Technical Problems and Service Issues

If a technical issue prevents you from meaningfully using BoardCraft, contact us before requesting a chargeback or payment dispute. Please include:

• The email address associated with your BoardCraft account.
• Your subscription, invoice, order, or billing reference, if available.
• A description of the issue.
• Screenshots, error messages, browser details, or other information that may help us investigate.

We will make reasonable efforts to investigate and resolve verified technical issues. Depending on the circumstances, we may provide troubleshooting, restore access, extend your subscription, issue account credit, or provide a refund where appropriate.

BoardCraft is not responsible for issues caused solely by unsupported browsers, device limitations, internet connectivity, third-party printer settings, local software, third-party marketplaces, or third-party services outside our reasonable control.

8. Effect of an Approved Refund

A full refund that ends a subscription includes cancellation of future renewals for that subscription. We will confirm the affected payment, amount and currency refunded, cancellation status, access end date, and any effect on Seller licenses. A refund of an earlier payment does not automatically end a separate, still-paid subscription period.

When a refund ends your paid subscription period:

• Your paid subscription access may end immediately or on the date the refund is processed.
• Your account may revert to the Free plan, if available.
• Paid-only features, export modes, storage allowances, Seller features, and hosted template-publishing access may no longer be available.
• For a fully refunded Seller period whose license ends, permission for future sales or distribution of products exported during that period ends. Previously supplied buyers may keep their permitted use, and products exported during earlier unrefunded Seller periods retain their license.
• You remain responsible for downloading or preserving any User Content you wish to retain before paid access ends.
• Existing boards and content may remain subject to Free plan limits and availability.
• Content that you already exported, downloaded, shared, sold, or distributed may remain on your own devices or with recipients who previously received it.

A partial refund, tax-only refund, or billing correction does not by itself cancel your subscription, remove paid access, or revoke Seller licenses. If an agreed partial refund also ends or shortens paid access, its access and licensing effects will be explained separately, subject to mandatory law. Account credits are not cash refunds and cannot replace a statutory refund without your agreement where required.

A refund does not automatically delete your BoardCraft account or User Content. Account deletion requests are handled separately under our Privacy Policy and account-management procedures.

Keeping an exported file after a refund that ends its Seller license does not restore commercial permission. These rules differ from ordinary cancellation. Rights may also be restricted for infringement, fraud, or license violations as described in the Terms, subject to mandatory law.

9. How to Request a Refund

To request a refund, email refund@boardcraft.app with the suggested subject line "Refund Request." You can also submit a statutory withdrawal statement through our online withdrawal form.

Please include:

• The email address associated with your BoardCraft account.
• Your order number, invoice number, subscription ID, or billing reference, if available.
• The date of purchase.
• A clear statement that you are requesting a refund or withdrawing from the purchase. A reason or feedback is optional for the guarantee or statutory withdrawal.

The suggested subject line and purchase details help us locate your payment; they are not mandatory wording. A clear request submitted within the applicable period remains timely while we verify it, even if we reply or issue the refund later. For the voluntary guarantee, use the charge timestamp on your receipt to calculate the 14-day window; if your receipt shows only a date, we accept requests through the end of the fourteenth calendar day after that date. Statutory deadlines are calculated under the applicable law.

We may ask for additional information to verify your identity, purchase, or payment method. Do not send passwords, full card numbers, or card security codes. We aim to acknowledge requests within three business days and resolve ordinary requests within ten business days. If investigation takes longer, we will explain the delay. These are support targets, not extensions of statutory deadlines.

Refunds are issued through the billing provider to the original payment method whenever possible. If that route is unavailable, the provider will help arrange an appropriate alternative. Once issued, card refunds typically take 5–10 business days to appear; other payment methods and banks may differ. We refund in the transaction currency. Separate currency conversion by your bank may affect the amount shown in your account. Contact us if a confirmed refund has not appeared after the expected processing period.

10. Chargebacks and Payment Disputes

If you believe a charge was made in error, contact us first so we can review the issue. Submitting a chargeback or payment dispute does not automatically cancel your subscription. You should separately cancel your subscription if you do not want it to renew.

Contacting us first is encouraged, but does not limit your right to contact your bank or payment provider or extend their dispute deadlines. Tell us if a dispute is already open so that we can coordinate with the provider and avoid issuing two reimbursements for the same charge. A legitimate dispute or report of an unauthorized charge is not, by itself, payment abuse.

While a chargeback or payment dispute is pending, we may suspend paid features or restrict account activity until the matter is resolved. We reserve the right to contest fraudulent, abusive, or unauthorized chargebacks and to recover reasonable costs where permitted by law.

11. Promotional Offers and Special Terms

Promotional offers, free trials, discounts, coupons, lifetime deals, bundles, beta programs, early-access offers, or limited-time offers may have separate terms. Where special offer terms conflict with this policy, the special offer terms apply to that offer, except where applicable law requires otherwise.

12. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our products, billing practices, legal requirements, or customer-support processes. Any updated version will be posted on BoardCraft with a revised "Last updated" date.

Changes generally apply to future purchases and renewals. They will not retroactively reduce rights that applied to a purchase already completed, unless required by law.

Material changes for existing users follow the direct-notice and effective-date provisions in section 24 of the Terms of Service.

13. Contact Us

For refund, cancellation, or billing questions, contact BoardCraft at refund@boardcraft.app. General support questions may be sent to support@boardcraft.app.